juan356 Privacy
Policy

juan356 is the operator of the online gaming platform accessible at juan356.co, offering casino games, live dealer services, sports betting, bingo, and keno to registered players in the Philippines. References in this Privacy Policy to "juan356," "we," "us," or "our" refer to the operator of this platform.

juan356 acts as the Personal Information Controller in respect of the personal data of its registered players, as defined under Republic Act No. 10173 (Data Privacy Act of 2012). In this capacity, juan356 determines the purposes and means of processing personal data collected through the Platform.

This Privacy Policy applies to all personal data collected by juan356 from individuals who:

• Register a real-money or free-play account on the Platform;
• Visit or browse any part of the juan356.co website, including without registering;
• Contact juan356's customer support team via any channel;
• Participate in any promotional, loyalty, or tournament programme offered by juan356; or
• Communicate with juan356 via email, live chat, or any other electronic means.

This Policy does not apply to third-party websites, payment service providers, or game studios accessible through or referenced by the Platform. Each of those parties operates under its own privacy practices, which juan356 does not control.

juan356 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify 21+ age requirement)
• Registered mobile number and/or email address
• Username and encrypted password credentials
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine Passport, Driver's License, PhilSys ID, SSS ID, UMID)
• Proof of address documents where required
• Selfie or facial verification images, where applicable to identity confirmation processes

3.3 Financial Data

• GCash or PayMaya account reference numbers (not full account credentials)
• Bank account details (account name and number) for withdrawal processing via BDO, BPI, or Metrobank
• Cryptocurrency wallet addresses submitted for withdrawal
• Transaction records including deposit amounts, withdrawal requests, and bonus utilisation

3.4 Gameplay & Behavioural Data

• Game session logs, bet history, wagering activity, and game outcomes
• Platform navigation patterns and feature usage
• Responsible gaming settings and self-imposed limits

3.5 Technical & Device Data

• IP address and geolocation data (country/city level)
• Device type, operating system, and browser type
• Session timestamps and login records

3.6 Communications Data

• Records of live chat conversations with support agents
• Email and message correspondence with the juan356 team
• Complaint and dispute records

juan356 collects personal data through the following mechanisms:

juan356 processes your personal data for the following specific, legitimate purposes:

• Account Administration: Creating and maintaining your juan356 account, authenticating your identity at login, and providing access to all Platform features.
• Age Verification: Confirming that you meet the 21+ age requirement mandated by PAGCOR regulations before activating real-money gaming.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, including verification of payment ownership.
• Regulatory Compliance: Fulfilling anti-money laundering (AML), know-your-customer (KYC), and counter-terrorism financing (CTF) obligations under Philippine law and PAGCOR directives.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account abuse, collusion, and prohibited conduct as defined in the Terms and Conditions.
• Customer Support: Responding to your enquiries, resolving disputes, and processing complaints.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve game offerings, user interface design, and platform performance.
• Responsible Gaming: Monitoring gameplay patterns to identify potential indicators of problem gambling and enabling responsible gaming tools.
• Promotional Communications: Sending you relevant promotions and bonus offers where you have consented to receive marketing communications. You may withdraw this consent at any time.
• Legal Proceedings: Preserving and disclosing data as required by valid legal process, court orders, or regulatory direction from competent Philippine authorities.

juan356 processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to perform the contract between juan356 and you as a registered player, including account creation, game access, and payment processing.
• Legal Obligation: Processing necessary to comply with applicable Philippine law, including AML/KYC requirements, tax reporting, and PAGCOR regulatory obligations.
• Legitimate Interest: Processing for fraud prevention, platform security, and responsible gaming monitoring, where juan356's legitimate interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where your explicit consent has been obtained and may be withdrawn at any time without affecting your account.

juan356 does not sell, rent, or trade personal data to third parties for their independent marketing use. Personal data is disclosed only in the following controlled circumstances:

7.1 Service Providers (Personal Information Processors)

juan356 engages third-party service providers who process data on juan356's behalf and under juan356's instruction, including:

• Payment gateway operators (GCash, PayMaya, BDO, BPI, cryptocurrency processors) for transaction processing
• KYC and identity verification technology providers
• Cloud infrastructure and data hosting providers
• Customer support platform operators
• Fraud prevention and cybersecurity service providers

All service providers are bound by data processing agreements requiring them to protect your information in accordance with standards no less protective than those in this Policy.

7.2 Game Content Providers

Game studios and live dealer operators whose content is integrated into the juan356 Platform may receive limited technical data (such as session tokens and bet results) necessary for game delivery. These providers do not receive your identity or payment information.

7.3 Regulatory and Law Enforcement Authorities

juan356 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities when required by law, regulation, valid legal process, or regulatory direction.

7.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving juan356, personal data may be disclosed to prospective acquirers as part of due diligence, subject to confidentiality obligations. Users will be notified of any change in data controller resulting from such a transaction.

Some of juan356's service providers, including cloud infrastructure and KYC verification platforms, may process data in jurisdictions outside the Philippines. In all cases where personal data is transferred internationally, juan356 ensures that appropriate safeguards are in place, including:

• Contractual clauses in data processing agreements that impose obligations equivalent to those under the Data Privacy Act of 2012;
• Transfers only to jurisdictions with adequate data protection standards; and
• Implementation of technical security measures protecting data in transit and at rest.

juan356 does not transfer your personal data internationally where doing so would conflict with applicable Philippine data privacy regulations.

juan356 uses cookies and similar tracking technologies on the Platform for the following purposes:

Strictly necessary cookies are required for Platform functionality and cannot be disabled without affecting your ability to use juan356 services. Analytical and functional cookies may be managed through your browser settings. Disabling certain cookies may impair specific Platform features.

juan356 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to minimum retention requirements imposed by Philippine law and PAGCOR regulations.

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, as required under applicable anti-money laundering regulations.
• KYC Documentation: Retained for a minimum of five (5) years following the end of the customer relationship, in accordance with AMLC and PAGCOR requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years as required under Philippine financial record-keeping obligations.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless required for longer retention by an active dispute or regulatory investigation.
• Gameplay Logs: Retained for a minimum of one (1) year and up to five (5) years for regulatory reporting and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your account and for three (3) years following withdrawal of consent, as evidence of the consent history.

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised in accordance with standards accepted under Philippine data privacy law.

juan356 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure:

• Encryption in Transit: All data transmitted between your browser or device and the juan356 Platform is encrypted using TLS (Transport Layer Security) protocol. Connections over unencrypted HTTP are not accepted.
• Encryption at Rest: Sensitive personal data — including identity documents, financial details, and KYC records — is stored in encrypted form on secured infrastructure.
• Access Controls: Access to personal data within juan356's systems is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and access log monitoring.
• Intrusion Detection: Continuous automated monitoring for unusual access patterns, brute-force attempts, and security anomalies is maintained across all Platform systems.
• Two-Factor Authentication: Optional 2FA is available for all player accounts as an additional layer of login security.
• Regular Security Reviews: juan356's security infrastructure undergoes periodic review and vulnerability assessment to identify and address emerging threats.

While juan356 employs industry-standard security practices, no system is entirely immune to security risks. You are also responsible for protecting your own account credentials and using secure, unshared devices when accessing the Platform.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by juan356. These rights may be exercised at any time by contacting our Data Protection Officer at the details in Section 15.

Requests to exercise data subject rights will be acknowledged within three (3) business days and resolved within thirty (30) calendar days. Where additional time is required, you will be notified with an explanation.

juan356 is strictly an adult platform. Real-money gaming services are available only to persons aged 21 years and above, in compliance with PAGCOR regulations. juan356 does not knowingly collect or process personal data from individuals under the age of 21.

All registration applications undergo age verification. Where juan356 discovers or reasonably suspects that an account has been registered by a person under 21, the account will be immediately closed, all associated data will be handled in accordance with applicable law, and the matter may be reported to relevant regulatory authorities.

Parents and guardians who believe a minor under their care may have accessed or attempted to access juan356 should contact our support team immediately at [email protected]. Juan356 will act promptly to investigate and close any such account.

juan356 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via the email address associated with their account and/or via a prominent notice on the Platform at least seven (7) days before the change takes effect.

The "Last Reviewed" date at the top of this document indicates the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how juan356 protects your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or juan356's data processing practices, you may contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the Platform at juan356.co — fastest response for general privacy enquiries
• Email: [email protected] — for formal data subject rights requests and written privacy correspondence

Formal data subject rights requests should be submitted in writing by email and will include a reference number for tracking. juan356 may request proof of identity before processing certain data access or deletion requests to protect against unauthorised disclosure.

If you are not satisfied with juan356's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), the independent regulatory authority responsible for overseeing compliance with the Data Privacy Act of 2012.